Return, Exchange & Refund Policy

Thank you for shopping with HomeSaarthi Textile & Decor. We want you to be completely satisfied with your purchase.
If you receive a product that is defective, damaged, or incorrect, we are here to help resolve the issue promptly.

1. Eligibility for Return & Exchange
• You must contact us within 7 days of receiving your order.
• Items must be unused, unwashed, undamaged, and returned in the original packaging with all tags intact.
• Proof of purchase (order number or invoice) is required.

2. Non-Eligible Items
• Products purchased during sale events, promotions, or at discounted prices are not eligible unless defective.
• Customised or personalised products cannot be returned or exchanged.
• Items that have been worn, washed, altered, or damaged after delivery are not eligible.

3. How to Initiate a Return or Exchange
• Email us at homesaarthitextile@gmail.com within 7 days of delivery.
• Include your order number, photos of the product, and a brief description of the issue.
• Our team will guide you through the next steps.

4. Return Shipping
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Shipping charges are non-refundable.
• We recommend using a trackable shipping service.

5. Refunds
• Once we receive and inspect the returned item, we will notify you of approval or rejection.
• Approved refunds will be processed to the original payment method within 7–10 business days.
• Shipping fees are non-refundable unless the return is due to our error.

6. Exchanges
• Replacement products will be shipped after the original item is received and approved.
• Exchanges are subject to stock availability.
• If the replacement item is of lower value, the difference will be refunded.

7. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately with photos and order details so we can assist you quickly.

For further assistance:
Email: homesaarthitextile@gmail.com
Phone: +91 7624826368